Service Cancellation Policy

Definitions

Center: Al Fadhl Home Health Care Center
Client/Patient: Recipient of therapy or home healthcare services
Therapy Package: Prepaid group of therapy sessions at a discounted rate

Package Purchase Conditions

Purchase constitutes commitment to complete all sessions.
Discounted price applies only if all sessions are completed.
Standard session rate is used to calculate refunds for incomplete packages.

Cancellation & Refunds

Completed sessions are recalculated at the standard rate.
Refund Formula:
Refund = Package Price Paid – (Number of Completed Sessions × Standard Session Rate)
Non-refundable fees:
Initial assessment fees
Home visit fees if missed without notice
Cancellation fees for <24-hour notice

Example

10-session package AED 2,000, standard session AED 300:
1 session completed → Refund = 2,000 – 300 = AED 1,700
2 sessions completed → Refund = 2,000 – 600 = AED 1,400

Center Responsibilities

Provide qualified medical and therapy staff.
Deliver sessions professionally and ethically.
Ensure client confidentiality.

Client Responsibilities

Attend scheduled sessions or provide ≥24 hours notice for cancellation.
Accept package terms and conditions.

Policy Modifications

The Center reserves the right to modify this policy; the website version is legally binding.

Acceptance

Payment for therapy packages constitutes acceptance of all terms.