Privacy Policy, Terms & Conditions, Refund & Cancellation Policy
Effective Date: December 2025
Contact Information
Email:
info@alfadhlhhc.ae
Phone: 052 542 3039 | 052 280 1944
Al Fadhl Home Health Care Center
1. Introduction
Welcome to Al Fadhl Home Health Care Center (“the Center”, “we”, “our”, “us”).
We are committed to protecting your privacy, safeguarding your personal and health information, and delivering professional home healthcare services in compliance with UAE laws and Dubai Health Authority (DHA) regulations.
By accessing our website, booking services, or receiving care from the Center, you agree to this combined Privacy Policy, Terms & Conditions, Refund, Cancellation, and Therapy Package Policy.
2. Definitions
- Client / Patient / You: Any individual receiving or arranging services.
- Services: Home healthcare services including medical care, nursing, physiotherapy, occupational therapy, personal care, and home health aide services.
- Therapy Package: A prepaid bundle of therapy sessions offered at a discounted rate.
3. Eligibility & Consent
- Services are available to individuals 18 years or older.
- For clients under 18, a parent or legal guardian must provide consent and accept responsibility for payments and decisions.
- By booking or paying for services, you confirm that all provided information is accurate and that you consent to the collection and processing of your personal and health data as described in this policy.
4. Services & Availability
- The Center provides qualified, licensed healthcare professionals and delivers services in a professional and ethical manner.
- Service availability depends on staff schedules and operational capacity.
- We reserve the right to modify, reschedule, suspend, or discontinue services when necessary.
5. Client Responsibilities
You agree to:
- Provide accurate personal, medical, and billing information.
- Be present and allow access at scheduled home visit times.
- Provide at least 24 hours’ notice for cancellations or rescheduling.
- Maintain confidentiality of any account or booking information.
- Use our services only for lawful and appropriate purposes.
Failure to comply may result in service suspension or additional charges.
6. Fees & Payment Terms
- Fees are agreed upon at booking or in a service contract.
- Payments may be required in advance.
- Overdue payments may lead to suspension of services.
- All prices are subject to applicable UAE laws and regulations.
7. Refund & Cancellation Policy
General Services
- 48 hours or more notice: Refund available for unused prepaid services.
- Less than 48 hours’ notice: Cancellation fee may apply (up to one day’s service).
- No-show or denied entry: No refund.
- Completed services: Non-refundable.
Non-Refundable Fees
- Consultation or assessment fees.
- Administrative charges stated at booking.
- Missed home visit fees without proper notice.
Refund Process
- Refunds are issued via the original payment method.
- Processing time: 7–14 business days (subject to bank processing).
8. Therapy Packages & Cancellation Policy
Package Conditions
- Purchase of a therapy package constitutes acceptance of these terms.
- Discounted package pricing applies only when sessions are completed.
- Missed sessions without 24 hours’ notice are counted as completed.
Refund Calculation
Refunds for incomplete packages are calculated as:
Refund = Package Price Paid – (Completed Sessions × Standard Session Rate)
A 10% administrative fee may apply where a refund is issued.
Example
- 10-session package: AED 2,000
- Standard session rate: AED 300
- 2 sessions completed → Refund = 2,000 – 600 = AED 1,400
Non-Refundable Items
- Initial assessments
- Late cancellation fees
- Missed home visit fees
9. Privacy Policy
Information We Collect
- Personal Information: Name, address, phone number, email, date of birth.
- Health Information: Medical history, diagnoses, treatment plans.
- Payment Information: Billing and transaction details.
- Technical Data: IP address, browser type, device data, cookies.
How We Use Information
- Provide and manage healthcare services.
- Process payments and appointments.
- Improve service quality and website performance.
- Comply with legal and regulatory obligations.
Data Sharing
We may share information only:
- With authorized service providers under confidentiality agreements.
- When required by law or regulatory authorities.
- With your explicit consent.
Data Security
We implement administrative, technical, and physical safeguards to protect your data.
While we take strong measures, no system is completely secure.
Data Retention
Personal and medical data are retained only as long as required by law or for service provision.
Your Rights
You may request:
- Access, correction, or deletion of your data.
- Restriction or objection to processing.
- Withdrawal of consent (where legally applicable).
Requests can be made via info@alfadhlhhc.ae
10. Cookies
Our website uses cookies to improve functionality and user experience.
You may control cookies through your browser settings.
11. Intellectual Property
All website content, logos, text, and materials belong to Al Fadhl Home Health Care Center and are protected under UAE copyright and trademark laws.
12. Limitation of Liability
To the maximum extent permitted by UAE law, the Center is not liable for:
- Indirect or consequential damages.
- Service interruptions beyond our control.
- Unauthorized access caused by third parties.
Healthcare outcomes cannot be guaranteed.
13. Indemnification
You agree to indemnify and hold harmless Al Fadhl Home Health Care Center from any claims or losses resulting from misuse of services or violation of these terms.
14. Governing Law
These policies are governed by the
laws of the United Arab Emirates.
Any disputes shall be resolved exclusively in the
courts of Dubai.
15. Policy Updates
We reserve the right to update these policies at any time.
The version published on our website is legally binding.
16. Acceptance
By using our website, booking services, or making payments, you confirm that you have read, understood, and agreed to this policy in full.