Refund Policy

Eligibility for Refunds

• Prepaid Services: Cancel ≥48 hours before service for a refund on unused portion.
• Short-Notice Cancellations: <48 hours notice may incur a fee equal to one day’s service.
• No-Show / Denied Entry: No refund will be issued.
• Services Rendered: No refunds for completed services.

Package Services

• Refunds may be requested within 30 days for unused portions of prepaid packages, provided ≤50% of sessions are used.
• A 10% administrative fee may apply.

Refund Process

• Refunds are issued using the original payment method.
• Processing time: 7–14 business days.

How to Request a Refund
Submit a written request via:

• Email: info@alfadhlhhc.ae
• Phone: 0522801944
  Include your name, service details, and reason for refund.

Non-Refundable Fees

• Consultation or assessment fees.
• Administrative charges specified at booking.

Compliance
This policy complies with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and Dubai Health Authority guidelines.